di999's Commitment to Responsible Gambling
di999 believes entertainment is only enjoyable when kept within limits. Our protection tools and guidelines help you play with awareness.
Why Responsible Gambling Matters
Online betting and casino games are a form of entertainment — not a way to earn a living. di999 always wants its players to enjoy themselves with awareness and within their means. When gambling becomes a source of stress or financial difficulty, it is no longer entertainment.
We believe transparency and honest communication create a healthy gambling environment. That is why di999 provides various protective tools and resources to help you monitor your own habits and take a break when needed.
On this page you will find: how to set deposit limits, self-exclusion options, time-out features, and how to get support dealing with gambling-related problems. Read on and keep yourself protected.
For ages 21 and above only
To open an account at di999 and participate in any game or betting, you must be at least 21 years old. Access by minors is strictly prohibited.
Our Protection Tools
Deposit Limit
Set your own limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period before it becomes active; lowering one is immediate.
Self-Exclusion
If you feel you need a complete break from gambling, you can request to close your account for a set period or permanently. No promotional communications are sent during self-exclusion.
Time-Out Break
Take a temporary break for any period from 24 hours to 6 weeks. During a time-out you cannot log in or place bets, but withdrawing previously deposited funds is still possible.
Loss Limit
Set in advance how much loss you are willing to accept per day or per week. When the limit is reached, you will be notified automatically and no further bets can be placed.
Support Team Assistance
The di999 support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English. If you have any concerns about your gambling, reach out at any time.
Minor Protection
If there are children or teenagers in your household, use parental control software on your device. Minors are completely prohibited from accessing di999, and suspicious accounts are verified.
Recognize the Warning Signs
Watch out for these signs
- Feeling the urge to bet beyond your budget
- Gambling more to try to recover losses
- Hiding your gambling from family or friends
- Betting with money meant for bills or daily expenses
- Being unable to stop gambling or feeling uncomfortable when you try
- Gambling causing problems with sleep, work, or relationships
- Borrowing money or taking on debt to gamble
If you notice any of the above signs, contact di999 support without delay or enable self-exclusion on your account.
Tips for Healthy Gambling
- Set a fixed budget before each session and never go beyond it.
- Always think of gambling as entertainment — not a source of income.
- Take a break from gambling when you are stressed or feeling low.
- Do not place bets while under the influence of alcohol or sleeping medication.
- Review your win and loss history regularly.
- Always prioritize spending time with family and friends.
- Set a daily time limit for gambling in advance and use an alarm.
How to Set Limits at di999
You can activate the tools below directly from your di999 account settings. For any issues, get help via live chat or email.
Daily / Weekly / Monthly Deposit Limit
Go to Account Settings → select "Deposit Limit" → choose your preferred period and maximum amount → save. The limit will apply immediately.
Enable Time-Out
Account Settings → "Time-Out" → select 24 hours, 7 days, 14 days, or 6 weeks. Once a time-out begins, it cannot be cancelled until the period ends.
Self-Exclusion Request
For a long-term break, email [email protected] or let us know via live chat. You can request exclusion for a set period or permanently.
Contact Support
Chat with us 24/7 via live chat or email ([email protected]) in Bengali. Share any concern — our team will help without judgement.
The Truth About Betting
Many people believe that playing more increases their chances of winning, or that a losing streak means a win is "due." These are common misconceptions. Every bet is completely independent and is not affected by previous results. Game outcomes are determined by algorithms that always give the house an edge over the long term.
di999 is committed to giving its players honest information. We want you to understand that there is no "strategy" or "system" in betting that guarantees consistent profit over the long term. Play for fun, not as a financial solution.
Even if your budget is only the ৳300 minimum deposit, only deposit an amount whose loss will have no impact on your daily life. Playing safely and responsibly at di999 is not only in your interest — it is in your family's interest too.
We ensure SSL encryption and fair play so that your information and transactions are always protected. Our platform is fair and transparent — but that is no substitute for responsible gambling.
Need Help?
If you or someone you know is struggling because of gambling, the di999 support team is always here for you.
Live Chat: 24/7 in Bengali
Email: [email protected]
We provide assistance without judgement and with full confidentiality.
Responsible Gambling FAQ
Gamble Responsibly,
Enjoy the Experience
Your safety at di999 is our priority. Use our protection tools and have an enjoyable experience.