di999's Privacy Policy
A complete and transparent description of how we collect, store, and protect your personal information on the di999 platform.
Table of Contents
1. Introduction & Scope of Application
This privacy policy applies to the website and related services operated by the di999 platform ("Platform", "we", "our"). The policies described in this document define our commitment to managing the personal information of every individual ("you", "user") who uses our platform.
Accessing the di999 platform or using its services means you have read, understood, and agreed to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our platform.
This policy works in conjunction with our Terms & Conditions. It is recommended that both documents be read and understood together.
Important: This privacy policy applies to users in Bangladesh. We treat the protection of personal information as our highest priority and keep all data secure using SSL encryption technology.
2. What Information We Collect
di999 collects various types of information as needed to provide its services. The types of information collected are described in detail below:
2.1 Information Provided Directly
When you create an account or use services on our platform, the following information is collected directly from you:
- Full name and date of birth
- Valid email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Financial information, such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
- Preferred language and other profile information
2.2 Automatically Collected Information
While you use the platform, our system may automatically collect the following information:
- IP address and device identification information
- Browser type and version
- Operating system information
- Platform activity logs (login time, session duration, pages visited)
- Transaction history and gaming activity information
- Information collected through cookies and similar technologies
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification services, fraud prevention agencies, or payment processors. Such information is always collected on a legal basis and within relevant limits.
3. Purpose of Data Use
di999 uses collected information only for the following legitimate purposes:
- Account Management: To create, verify, and maintain user accounts.
- Service Delivery: To operate gaming, sports betting, and other services.
- Financial Transactions: To process deposit and withdrawal requests, including bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity Verification: To prevent fraud and verify age (only users aged 21 or above may use the service).
- Customer Support: To provide assistance via live chat and email.
- Security & Compliance: To prevent unauthorized access, fraud, and abuse.
- Platform Improvement: To analyze user experience and improve the quality of the platform.
- Communication: To send important policy updates, security alerts, and account-related notifications.
- Bonuses & Promotions: To provide relevant offers and promotional information, subject to your consent.
We will not use your information for purposes beyond those listed above. If information needs to be used for any new purpose, we will notify you in advance and obtain your consent where required.
4. Legal Basis for Data Processing
di999 processes personal information on the following legal grounds:
4.1 Contractual Necessity
Information necessary to fulfill our service agreement with you is processed — for example, creating accounts, managing financial transactions, and providing gaming services.
4.2 Legal Obligation
Some information is processed to comply with applicable laws, regulations, or directions from regulatory authorities, including anti-money laundering requirements and identity verification.
4.3 Legitimate Interests
We process certain information on the basis of legitimate business interests in order to ensure platform security, prevent fraud, and improve service quality.
4.4 Consent
For marketing communications or optional services, we process information based on your explicit consent. You may withdraw this consent at any time.
6. Cookies & Tracking Technologies
The di999 platform uses cookies and similar technologies to enhance user experience and operate its services.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember language preferences and customized settings.
- Analytics Cookies: Used to understand platform usage patterns and improve services.
6.2 Cookie Controls
You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some platform services from functioning properly.
7. Data Storage & Retention
di999 retains collected information only for as long as necessary. The following factors are considered when determining retention periods:
- The duration your account remains active
- The time required to deliver services
- Legal obligations and the need for dispute resolution
- Tax and financial record-keeping regulations
Even after an account is closed, some information may be retained for a specified period due to legal requirements. Once that period has passed, information is securely deleted or anonymized.
Secure Storage: All information is stored on encrypted servers and multiple layers of security are used to prevent unauthorized access.
8. Data Security Measures
di999 applies strict technical and organizational measures to protect your personal information:
8.1 Technical Security
- SSL Encryption: All communications are protected by industry-standard SSL encryption.
- Data Encryption: Stored information is kept in encrypted form.
- Firewall & Intrusion Detection: Active security monitoring systems are in place.
- Two-Factor Authentication: An additional verification layer for high-risk transactions.
8.2 Organizational Security
- Access to data is restricted to authorized personnel only.
- Regular security training and audits are conducted.
- An incident response plan is in place to handle data breaches.
While we apply the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. We are committed to keeping potential risks to a minimum.
9. Your Rights
You retain the following rights regarding your personal information:
9.1 Right to Access
You have the right to know what information we hold about you and how it is being used.
9.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete information stored in your account.
9.3 Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information. However, we may be required to retain some information due to legal obligations.
9.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
9.5 Right to Data Portability
You may request the information you have provided to us in a structured, machine-readable format.
9.6 Right to Object
You have the right to object to the processing of your data for marketing purposes. Upon receiving such a request, we will stop the relevant communications immediately.
If you wish to exercise any of the rights listed above, please contact us. We will respond to your request within a reasonable time.
10. Privacy of Minors
di999's services are for persons aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.
If you suspect that your child or a person under your guardianship has registered on our platform, please contact us.
11. Changes to the Policy
di999 may update this Privacy Policy from time to time. When changes are made, the following steps will be followed:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email.
- In some cases, a clear notice will be displayed on the platform.
Continued use of the platform after any changes will indicate that you have accepted the new policy. You are therefore advised to review this policy regularly.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. di999's customer service team is ready to assist you 24 hours a day, 7 days a week.
Email Support: [email protected]
For any privacy-related requests or questions, our team provides support in both Bengali and English.
Live Chat: You can also reach us directly via 24/7 live chat.
Every request will be treated with the utmost importance and responded to within a reasonable time.
For more details, visit our Frequently Asked Questions (FAQ) page or read our Terms and Conditions.